What is Superhost status and how do I get it?

Superhost status is highly sought-after by hosts, and offers many advantages, not least of which is the ability to stand out more easily from your competitors' numerous listings. In French, this program rewards the best hosts and encourages them to aim for impeccable quality of service. In 2009, the Airbnb platform introduced this title to reward the best-performing listings. Find out more about the Superhost badge in this article. 

Understanding Superhost status

You don't need to take any steps to become a Superhostyour badge will automatically be displayed on your ad and your Airbnb profile when you meet all the criteria. Travelers can immediately identify you as a Superhost, a reassuring status that generates bookings more easily. It's worth noting that anyone can achieve Superhost status by going the extra mile to achieve perfect service. 

Superhost eligibility criteria

There are 4 requirements to become and remain a Superhost. Please note that all 3 months Airbnb re-evaluates your performance by taking into account the last 12 months, i.e. 4 times a year at the beginning of the month : 

• January ;
• April ;
• July ;
• October.

Airbnb's objective is to ensure that their online booking platform puts forward relevant ads to best satisfy travelers. 

You can easily keep an eye on your Superhost status at any time by accessing your statistics directly. 

10 stays or 100 nights

The news Airbnb ads are not eligible for Superhost badge since you must have had at least 10 stays during the year or 3 stays with a minimum total of 100 nights. 

This condition is designed to ensure that only hosts who have proven their reliability and trustworthiness can achieve this famous status. In fact, they have to prove themselves over an extended period of time to demonstrate that they are capable of offering a constant service quality. 

First, you need to propose a pleasant experience right from the start, by putting into practice the right methods for optimize your ad to satisfy your first guests. Then, by maintaining regular efforts, Superhost status will become attainable. 

Obtain an overall score of 4.8 or more to become Superhost

Guests who obtain a high rating demonstrate their ability to provide the highest possible quality of service. By obtaining a overall assessment equal to or greater than 4,8In order to obtain Superhost status, you must meet one of the following criteria. 

Maintaining this rating reflects the passenger satisfaction on every aspect of their stay, from reception and communication to location and value for money. To do this, you need to pay attention to every detail, react quickly to requests and anticipate visitors' needs. 

90 % response rate

A Superhost must have a response rate equal to or greater than 90 %. Responding to messages quickly requires flawless organization, which is why the help of a Airbnb concierge service can greatly simplify the task. 

When travelers get the information they need quickly, it shows that the host is attentive to its guests' needs. On the other hand quick response from the outset creates a positive experience on first contact, maximizing your chances of securing a reservation. 

In addition, a high response rate and the speed with which messages are answered improve the ranking of an ad in the Airbnb search results. The platform favors hosts who respond quickly to ensure an optimal experience for travelers. 

Less than 1 % cancellation to be Superhost

Maintain a cancellation rate less than 1 % is essential to be part of the Superhost program. However, Airbnb excludes from this rule justified causes for cancellation : 

• Extraordinary circumstances (natural disasters, public health emergencies, etc.);
• Other valid reasons (emergency repairs, proof that a passenger intends to break the rules, etc.). 

These provisions allow hosts to manage their business with complete peace of mind, without the risk of losing their Superhost status when faced with unforeseeable circumstances. Nonetheless, it is usually necessary to promptly send Airbnb supporting documents, such as photos relating to the situation or official documents to avoid any penalties. 

Get Superhost status more easily with our Airbnb concierge service

Now you know that rental management of a property is no easy task, and requires a great deal of patience and care. By entrusting your home to our concierge Airbnb My Guest Relationyou choose to delegate management to professionals who master the many aspects of the seasonal rental. This will make it easier for you to earn the Superhost badge without the daily hassle of managing your rental.